Welcome to Purry Food’s FAQ section! We’ve compiled answers to all your potential questions about our premium feline products and services. Whether you’re curious about delivery times, return policies, or product recommendations, you’ll find the information you need below.

About Purry Food

Who is Purry Food for?

Purry Food is designed for discerning cat parents who prioritise quality and convenience. Our target customers are:

  • Cat owners who value premium nutrition (wet/dry food) and treats
  • Those seeking comfortable cat beds and secure carriers
  • International customers (excluding some Asian/remote regions)
  • Busy pet parents who appreciate reliable delivery
What’s special about Purry Food’s products?

Our products are curated with feline happiness in mind:

  • Thoughtfully selected – Each item meets our strict quality standards
  • Cat-approved – Our resident feline team tests packaging methods
  • Global reach – Shipped worldwide from our Bradford headquarters

Product Questions

How do I choose between wet and dry cat food?

Consider your cat’s preferences and nutritional needs. Our premium wet food offers higher moisture content, while dry food is convenient for free-feeding. Many customers combine both for variety!

Are your cat beds suitable for all sizes?

Our beds accommodate most domestic cats. If you have a particularly large breed, check the product dimensions or contact us at [email protected] for recommendations.

What makes your cat carriers special?

We select carriers that balance security with comfort, featuring sturdy construction and ventilation – perfect for vet visits or travel.

Ordering & Payment

What payment methods do you accept?

We accept all major payment options:

  • Visa
  • MasterCard
  • JCB
  • PayPal
Is my payment information secure?

Absolutely! We use industry-standard encryption to protect all transactions. Your financial security is as important to us as your cat’s comfort.

Shipping & Delivery

What are my shipping options?

We offer two purr-fect delivery choices:

  1. Standard Shipping (£12.95): 1-2 days processing + 10-15 days delivery via DHL/FedEx with tracking
  2. Free Shipping (Orders over £50): 1-2 days processing + 15-25 days delivery via EMS
Why does delivery take 10-25 days?

While we process orders quickly (1-2 days), international shipping requires transit time. Rest assured, we use only reliable carriers to ensure your feline goodies arrive safely.

Do you ship to my country?

We ship globally from Bradford, UK, excluding some Asian and remote regions. If you’re unsure, contact us before ordering at [email protected].

Returns & Exchanges

What’s your return policy?

We offer a 15-day return window from delivery date. Items must be unused and in original packaging. Contact [email protected] to initiate returns – because even cats change their minds!

What if my cat doesn’t like the treats or food?

While we select only premium products, feline tastes can be unpredictable. You may return unopened items within our 15-day window.

My order arrived damaged – what should I do?

Oh no! Our feline quality control team would be appalled. Please contact us immediately at [email protected] with photos of the damage, and we’ll make it right.

Account & Technical

How do I track my order?

Standard Shipping orders include real-time tracking. You’ll receive a tracking number via email once your order ships, letting you watch your cat’s new treasures journey home!

I forgot my password – help!

No worries! Click “Forgot Password” on the login page, and we’ll email instructions to reset it. Our system is as user-friendly as our products are cat-friendly.

Still have questions? Our cat-loving customer service team is ready to help! Contact us at [email protected] or visit www.purryfood.com to explore our purr-fect feline products.

Remember – at Purry Food, we believe every delivery should be as smooth as your cat’s coat after enjoying our premium nutrition!